Unfortunately, it is impossible to convert an existing account to a new CSX account due to technical reasons. In order to take advantage of CSX, you will need to open a new client relationship using the Credit Suisse CSX mobile app. Proceed as described below.
Once the account is opened, you can send us an order to close your existing account. Also remember to set up any standing orders and direct debits and to inform employers and/or other people who transfer money to you.
1. Check Software
Make sure that at least iOS version 12 / Android version 6 is installed on your mobile
- Apple iOS: Settings >> General >> Info >> Software version
- Android: Settings >> About phone >> Software Information
2. Update App
Update to the latest App version from Credit Suisse Direct
3. Start opening
- Log off in Mobile Banking (“More” >> ”Log off”)
- On the login screen select "More" >> "Services" >> "Become a customer"
- Follow the opening process
You are also welcome to contact us by phone. Please be aware that the opening is only possible via app.